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Guides for customers and drivers, covering everything from setting up your account to getting paid after a delivery.
Getting Started
New to SoundMove? Learn the basics of posting a job or becoming a driver.
- Creating your account
- Customer vs driver roles
- Account security & passkeys
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Posting a Job
Learn how to create a job listing that attracts the best drivers and bids.
- Describing your items accurately
- Adding photos for better quotes
- Setting pickup and delivery details
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Managing Bids
Understand how the bidding system works and how to choose the right driver.
- Reviewing driver profiles
- Comparing bids and ratings
- Accepting a bid
- Asking drivers questions
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Bookings & Deliveries
What to expect after accepting a bid and during the delivery process.
- Booking confirmation details
- Messaging your driver
- Completing a delivery
- Cancellation policies
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Driver Guide
Information for drivers about onboarding, bidding, and managing deliveries.
- Streamlined onboarding process
- Setting your service area
- Finding & bidding on jobs
- Tips for success
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Payments, Fees & Refunds
Understand our pricing, fees, and how payments are processed securely.
- Free to post a job
- How the driver service fee works
- Driver payouts to your bank
- Secure Stripe payments
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Reporting an Issue
Something went wrong with a delivery? Learn how to report an issue on a booking.
- Reporting from a specific booking
- For both customers and drivers
- What happens after you report
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Account & Safety
Keeping your account secure and your information safe
Account Security
- Two-factor authentication
Add an extra layer of security with 2FA via authenticator app
- Passkey support
Use fingerprint or face recognition to sign in securely
- Email verification
All accounts require a verified email address
Trust & Safety
- Verified drivers
Every driver's identity is verified before they can bid on jobs
- Ratings & reviews
Transparent feedback system to help you choose trusted drivers
- Secure payments
All transactions processed securely through Stripe
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