Trust & Safety
We're committed to creating a safe, reliable platform for everyone. Here's how we protect you.
Verified Drivers
Every driver on SoundMove is identity-verified before they can bid on jobs, so you always know who's handling your delivery.
- Identity verified
- Rated and reviewed by real customers
- Backed by SoundMove support
Secure Payments
All payments are processed securely through Stripe, our trusted third-party payment provider. Your payment is held until the job's done.
- Powered by Stripe
- PCI-DSS compliant
- No card details stored by SoundMove
- Funds held until the job's done
Dispute Support
If something goes wrong, our support team reviews reported issues between customers and drivers.
- Report issues directly from your booking
- Dedicated support team
- Fair review process
- Payments held during issue review
The SoundMove Guarantee
Up to $500 towards your insurance excess if accidental damage results in an accepted claim under your New Zealand insurance policy.
- Included free on every booking
- Covers furniture, belongings and property
- How the Guarantee works
Ratings & Reviews
Make informed decisions with our transparent review system.
- Verified reviews only
- Complete job history
- Average rating displayed
- Two-way feedback
NZ-Based Support
Real people, real help, right here in New Zealand.
- Email support at support@soundmove.co.nz
- Dispute support
Safety Tips
Follow these guidelines to ensure a safe and smooth experience.
For Customers
- 1.Always photograph your items before pickup
- 2.Check driver reviews and ratings before accepting a bid
- 3.Communicate pickup and delivery requirements clearly
- 4.Keep all communication within the SoundMove platform
- 5.Only confirm delivery after inspecting your items
For Drivers
- 1.Document item condition at pickup with photos
- 2.Secure items properly for transport
- 3.Keep customers updated on your progress
- 4.Only accept jobs you can complete reliably
- 5.Report any issues to SoundMove support promptly