Terms & Conditions

1. Introduction

Welcome to SoundMove. These terms and conditions ("Terms") govern your use of the SoundMove website, mobile application, and services (collectively, the "Platform") operated by BidWise Limited T/A SoundMove ("SoundMove", "we", "us", or "our"), a company registered in New Zealand.

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

2. Definitions

• "Customer" means a user who posts jobs seeking transportation services.
• "Driver" means a user who offers transportation services through the Platform.
• "Job" means a request for transportation services posted by a Customer.
• "Bid" means an offer submitted by a Driver to complete a Job.
• "Service Fee" means the commission SoundMove deducts from the Job price it collects on the Driver's behalf.

3. Account Registration

To use certain features of the Platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access to your account

You must be at least 18 years old to create an account. SoundMove reserves the right to suspend or terminate accounts that violate these Terms.

4. Platform Services

SoundMove provides a marketplace platform that connects Customers with Drivers. We are not a transportation company and do not provide transportation services directly.

SoundMove facilitates transactions but is not a party to any agreement between Customers and Drivers. We do not guarantee the quality, safety, or legality of services offered by Drivers, or the accuracy of Job listings posted by Customers.

5. Customer Terms

5.1 Posting Jobs

When posting a Job, you agree to provide accurate information about the items to be transported, including dimensions, weight, and any special handling requirements. You must not post Jobs for prohibited items (see Section 8).

5.2 Accepting Bids

When you accept a Bid, a contract of carriage is formed between you and the Driver for the purposes of the Contract and Commercial Law Act 2017. The Driver is the contracting carrier under that contract. Unless the Driver's Bid states otherwise, the goods are carried at limited carrier's risk under that Act. SoundMove is not a carrier and is not a party to the contract of carriage. Payment is processed at the time of acceptance and held securely until the Job is completed. The Job is completed when you confirm delivery or, if you have not raised an issue with the Job, automatically 24 hours after the Driver marks the Job as done.

5.3 Service Fees

Posting a Job and receiving Bids is free. When you accept a Bid, you pay the Bid amount plus a payment processing fee, which covers secure card processing and is shown before you pay. No other fee is added to the amount you pay. The Service Fee is deducted from the Driver's payout and is not added to your payment.

6. Driver Terms

6.1 Verification Requirements

To become a Driver, you must be identity-verified, hold a valid New Zealand driver's licence, and hold the insurance and licences set out in the Driver Terms.

6.2 Service Standards

Drivers agree to provide services professionally and in accordance with all applicable laws. You must handle items with reasonable care and deliver them in the same condition they were collected.

6.3 Commission

SoundMove charges a 15% commission on all completed Jobs. This is deducted from the Job price collected on your behalf before the balance is remitted to you upon confirmation of the completion of the job.

7. Payments

SoundMove collects payment from the Customer as the Driver's limited payment collection agent. Payment made to SoundMove discharges the Customer's obligation to pay the Driver for the Job. SoundMove holds the payment until the Job is completed (see clause 5.2) and then releases it to the Driver, less the Driver's commission. SoundMove does not receive the Job price in its own right and is not a carrier of the goods. All payments are processed securely through our payment provider. The time it takes for a released payment to reach the Driver's bank account depends on our payment provider's payout schedule and the Driver's bank.

Refunds and disputes are handled according to our dispute resolution process. SoundMove reserves the right to withhold payments pending investigation of suspected fraud or Terms violations.

8. Prohibited Items

The following items may not be transported through the Platform:

• Illegal drugs, controlled substances, or drug paraphernalia
• Weapons, firearms, explosives, or ammunition
• Hazardous materials (flammable, toxic, corrosive, or radioactive)
• Stolen goods or items obtained illegally
• Counterfeit goods or items infringing intellectual property
• Human remains or body parts
• Live animals without appropriate arrangements
• Any items prohibited by New Zealand law

9. Liability and Insurance

To the extent permitted by law, SoundMove's total liability to you in connection with the Platform is limited to NZ$500 per Job, and SoundMove is not liable for indirect or consequential loss. Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded, restricted or modified.

Drivers are responsible for maintaining appropriate insurance for their vehicles and the goods they transport. Customers are encouraged to insure valuable items.

10. Cancellation Policy

Customers: If you cancel a booked Job at least 24 hours before the start of the delivery date (midnight at the beginning of that day), the Job price is refunded in full. If the delivery date has been changed, the earlier of the original and the changed date applies. If you cancel less than 24 hours before the start of the delivery date, on that date or after it, a late cancellation fee of 20% of the Job price applies and the remaining 80% is refunded. No refund is given once the Driver has collected the goods. The payment processing fee is not refunded when you cancel. If the Driver cancels a booked Job, you are refunded in full, including the payment processing fee.

Drivers: If a Driver cancels a booked Job, the Customer is refunded in full, the Job is relisted for other Drivers to bid on, and the cancelling Driver cannot bid on it again. If the Driver cancels less than 24 hours before the start of the delivery date, on that date or after it, a late cancellation fee equal to the Service Fee on that Job is charged to the Driver and deducted from their future payouts. If the delivery date has been changed, the earlier of the original and the changed date applies. SoundMove records every Driver cancellation and may suspend the account of a Driver who cancels repeatedly.

11. Dispute Resolution

If a dispute arises between a Customer and Driver, both parties should first attempt to resolve it directly. If this fails, SoundMove's support team can mediate. Our decision in any dispute is final and binding.

Any legal disputes arising from these Terms or use of the Platform shall be governed by New Zealand law and subject to the exclusive jurisdiction of New Zealand courts.

12. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is owned by SoundMove or its licensors and is protected by copyright and trademark laws. You may not copy, modify, or distribute our content without written permission.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. The SoundMove Guarantee

The SoundMove Guarantee provides eligible customers with reimbursement of up to NZ$500 towards the insurance excess payable on an accepted insurance claim arising from accidental damage caused during a move booked and paid for through SoundMove. Eligibility criteria apply. The full SoundMove Guarantee Terms & Conditions form part of these Terms and should be read together with them.

15. Changes to Terms

SoundMove may update these Terms from time to time. We will notify you of significant changes by email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the new Terms.