Community Guidelines
Building a respectful, safe, and trusted community together
Introduction
SoundMove connects Kiwis who need something moved with verified drivers who can move it. These Community Guidelines set out the standards of behaviour we expect from all members of our community - both Customers and Drivers.
By using SoundMove, you agree to follow these guidelines. Violations may result in warnings, account suspension, or permanent removal from the platform.
For Everyone
Be Respectful
- Treat all community members with courtesy and respect
- Communicate professionally, even when problems arise
- Avoid discriminatory language or behaviour based on race, gender, religion, disability, or any other characteristic
- Respect others' time - be punctual and responsive
Be Honest
- Provide accurate information in your profile and listings
- Only make commitments you can keep
- Report issues truthfully and promptly
- Don't misrepresent yourself, your items, or your services
Be Safe
- Meet in safe, public locations when possible
- Trust your instincts - if something feels wrong, report it
- Don't share unnecessary personal information
- Follow all applicable laws and regulations
For Customers
- Provide accurate descriptions of items, including size, weight, and special requirements
- Be available at the agreed pickup and delivery times
- Ensure items are properly packed and ready for transport
- Don't request transport of prohibited items
- Pay promptly and fairly for services received
- Leave honest, constructive reviews
For Drivers
- Only bid on jobs you can realistically complete
- Maintain valid licences, registrations, and insurance
- Handle all items with appropriate care
- Communicate proactively about any issues or delays
- Present yourself professionally
- Never transport prohibited items, even if offered
- Follow all road safety rules and regulations
Prohibited Behaviour
The following behaviours are strictly prohibited and will result in immediate action:
Reviews and Ratings
Reviews help build trust in our community. When leaving reviews:
- Be honest and fair in your assessments
- Focus on the service received, not personal attributes
- Don't leave fake reviews or trade reviews with others
- Don't threaten negative reviews to get something you're not entitled to
- Contact support for serious issues rather than just leaving a negative review
Reporting Violations
If you witness or experience a violation of these guidelines, please report it immediately:
- In-app: Use the "Report" button on any user profile or job
- Email: support@soundmove.co.nz
All reports are investigated confidentially. We take reports seriously and will take appropriate action.
Consequences
Violations of these guidelines may result in:
- A warning and reminder of guidelines
- Temporary suspension of account
- Permanent removal from the platform
- Reporting to law enforcement (for serious violations)
The severity of action depends on the nature and frequency of violations. SoundMove reserves the right to take any action we deem appropriate to protect our community.
Questions About Our Guidelines?
If you have questions about these guidelines or need to report an issue, we're here to help.