Our Guarantee on Every Booked and Paid Delivery | SoundMove
The SoundMove Guarantee

Up to $500 towards your insurance excess.

Move with confidence. We've got your back from booking through to completion.

Eligibility criteria and Terms & Conditions apply. An accepted claim under a valid New Zealand insurance policy is required.

Verified movers Payments held securely NZ-wide
Included free

If the rare accident happens

$500 excess contribution

  • Damage by a mover booked through SoundMove, under an accepted insurance claim
  • Covers your furniture, belongings and property
  • Subject to the SoundMove Guarantee terms
The SoundMove difference

We don't just connect you with a mover and walk away.

SoundMove connects you with local movers and drivers. But unlike platforms that simply make the introduction, our responsibility doesn't end when you book.

Local movers and drivers

Identity-verified drivers, rated and reviewed by real customers.

Secure payments

Your funds are held safely until the move is completed and both parties are satisfied.

Up to $500 protection

A contribution towards your insurance excess if the rare accident happens.

Protection when you need it

Accidents can happen, and that's where the SoundMove Guarantee adds another layer of protection. If a mover booked through SoundMove accidentally damages your furniture, belongings or property and the damage results in an accepted claim under your insurance policy, SoundMove will contribute up to $500 towards your applicable insurance excess.

Your payment is protected too

Your payment isn't simply passed straight on to the mover. SoundMove securely holds your funds until the move is completed and both parties are satisfied. If something isn't right, the funds can remain on hold while we work with you and the mover towards a fair and satisfactory resolution.

$500

Towards your insurance excess

100%

Of payments held until completion

Both

Parties satisfied before funds release

View SoundMove Guarantee Terms & Conditions

Eligibility criteria and Terms & Conditions apply. An accepted claim under a valid New Zealand insurance policy is required.

Choosing SoundMove isn't just a move. It's a sound move.

Move with confidence. Make a SoundMove.