Managing Bids
For Customers
Reviewing Bids
When drivers compete for your job, their bids appear on your job details page sorted by price (lowest first). For each bid you can see:
- Bid amount — what the driver is charging for the delivery
- Driver profile — including business name and details
- Driver's message — an optional note from the driver about their approach
- Bid status — active, accepted, or withdrawn
Accepting a Bid
When you accept a bid, several things happen automatically:
You must make the payment, then the booking is created
The delivery date is locked in.
Other bids are rejected
All other active bids on the job are automatically declined.
Private messaging with the selected Driver opens
You can now message the driver directly to coordinate details.
Important: Accepting a bid cannot be undone. Make sure you're happy with the driver and price before proceeding. You can still cancel the booking afterwards, but cancellation policies apply.
Job Q&A
Before accepting a bid, you can use the Q&A section to communicate with drivers:
Public questions
Visible to all drivers and the customer. Useful for general questions about the job that benefit everyone.
Private questions
This part is only activated once you accept a certain bid, at which point the conversation is only visible to you and the driver who won the bid.
For Drivers
Placing a Bid
To bid on a job, you must have completed your driver onboarding (Steps 1-3). Here's what you need:
Bid amount
Your price for the delivery. Be competitive but fair.
Message (up to 1,000 characters)
Tell the customer a little about your approach, your experience, or availability. A good short message can make all the difference in winning a job.
Bidding Rules
One bid per job
You can only place one bid on each job. You can update your bid amount and message after placing it, as long as it hasn't been accepted yet.
Withdrawing a bid
You can withdraw your bid at any time before it's accepted. Once a bid is accepted, it becomes a booking and cancellation policies apply.
Bid Statuses
| Status | Meaning |
|---|---|
| Active | Bid is live and awaiting customer decision |
| Accepted | Customer accepted this bid; booking created |
| Rejected | Another bid was accepted; this one was auto-declined |
| Withdrawn | Driver withdrew their bid voluntarily |
| Revoked | Bid was removed by an admin or the customer |