Bookings & Deliveries
Booking Confirmation
When a customer accepts a bid, they are requested to make a full payment of the amount agreed, then the booking is created with the following details locked in:
Agreed amount
The bid price that was accepted
Service fee
The driver's service fee, calculated automatically
Delivery date
The original date from the job listing
Booking reference
A unique ID for tracking your booking
Messaging Your Driver or Customer
Once a booking is confirmed, both the customer and driver can message each other directly through the platform. Use messaging to:
- Confirm pickup and delivery times
- Share access instructions (gate codes, parking info)
- Coordinate any last-minute changes
- Provide updates during the delivery
Messages are delivered in real time — no need to refresh the page.
Completing a Delivery
Once the items have been successfully delivered, the driver marks the booking as done and the customer confirms it. If the customer hasn't confirmed or raised an issue within 24 hours, it completes automatically. When a booking is completed:
Booking status updates to "Completed"
Both parties can see the booking is finished.
Funds are released to the driver
Once the job is confirmed complete.
Driver stats update
The driver's completed jobs counter increases, building their reputation.
Cancellation & Refund Policy
Either the customer or the driver can cancel a confirmed booking. Refund eligibility depends on timing and who initiates the cancellation. For full details including refund processing times and how to request a refund, see our Refund & Cancellation Policy.
Booking Statuses
| Status | Meaning |
|---|---|
| Confirmed | Booking is active; delivery is scheduled |
| Completed | Delivery finished successfully |
| Cancelled | Booking was cancelled by customer or driver |