Payments, Fees & Refunds
Here's how money moves on SoundMove.
How Pricing Works
For Customers
- Free to post jobs
- Free to receive bids
- Pay only when you accept a bid
- Payment held until the job's done
For Drivers
- Free to join the platform
- No limit on Bids
- Paid once the job is confirmed
- Only pay when you get paid
For Drivers: the Service Fee Explained
SoundMove charges a 15% service fee on completed deliveries. This fee is deducted from the payment received from the customer and the balance (85%) is released to the driver once the job is confirmed complete.
Example
Accepted bid amount$200.00
Service fee (15%)-$30.00
Driver keeps$170.00
Payment Security
Powered by Stripe
All payments are processed through Stripe, used by millions of businesses worldwide. We never store your full card details.
Transaction records
Every transaction is logged with before/after balances, timestamps, and descriptions. View your full history any time.
Refunds & Cancellations
SoundMove offers a fair and transparent refund policy:
Cancel 24+ hours before your delivery date: full refund of the delivery amount, no cancellation fee
Cancel less than 24 hours before your delivery date, or later: a 20% late cancellation fee applies, so you get 80% of the delivery amount back
Driver cancellation: full refund to customer automatically
Refunds processed: back to the card you paid with, usually showing within 5 to 10 working days
Payment processing fee: non-refundable when you cancel, as our payment provider keeps it on refunds. If your driver cancels, you are refunded in full including this fee.
For the full policy including how to request a refund and dispute resolution, see our Refund & Cancellation Policy.