Click and collect orders, picked up and delivered

The item turned out to be longer than the back seat. The car is a hatchback and the box is a flat-pack wardrobe. The only branch with stock is in another town. Or the counter shuts before you finish work. The order is paid for and ready, and the missing piece is a vehicle and a spare pair of hands.

These are small, specific jobs. A renter with no van, someone whose ute is tied up on a site, a parent collecting a cot on the far side of the city, a grandparent who would rather not wrestle a mattress into a station wagon. One item, one fixed pickup address, one drop. That is the shape of work a driver can slot into a run they are already doing.

It also covers the orders you bought while you were somewhere else. Holiday purchases, an appliance snapped up at a branch in another region, a piece of furniture reserved near family. Going back for it means making the trip twice. A driver who covers that route can take the collection on instead, and you deal with the item at your end rather than in the middle of a trip.

A collection job lives or dies on the details you put in the listing. Give the full branch address rather than the retailer's main site, the order or reference number, the name the order is under, and the hours the counter is open for pickups. Say whether you have had the message telling you it is ready. A driver bidding on a job with all of that in front of them is pricing the real trip, not guessing at it.

Rules about who may collect an order on your behalf are set by each store, so check yours when you place the order or before you post the job. Put whatever your store asks for in the job description so drivers can factor it into the bid, and confirm the same details with your driver in the messages once the job is booked. Have anything the counter needs ready before the pickup window opens.

Then describe the item the way a driver needs to hear it. Rough dimensions, weight, how many boxes, whether it is strapped to a pallet, and whether staff at the counter load it or you are expected to. Do the same for your end: stairs, lifts, narrow driveways, gates, and where a van can legally stop. Anything heavy enough to need two people should be said out loud in the listing.

There is no set rate for a collection, because SoundMove does not price the work. Drivers are independent, run their own vehicles and decide what a job is worth to them. One stop and one drop is a tidy shape of work, and a driver already heading past that branch, or coming back empty from another job nearby, can price it differently to a driver starting the day for it. A van and one person also costs less to run than a truck and a crew.

Posting is free and you are under no obligation to accept anything, so putting the job up to see what comes in costs you nothing. Each bid shows you that driver's own price along with their profile and any ratings from jobs they have completed, and a driver new to SoundMove may not have any yet. Questions and answers are public on the job, so an answer one driver gets is visible to every other bidder.

Jobs on SoundMove are scheduled at least 24 hours ahead and up to 90 days out, so next-day and short-notice collections are fine, but nothing can be booked inside that first day. If the store holds the order for a set number of days, put that deadline in the listing. Once you accept a bid, your payment is charged and held by SoundMove until the job's done, and messaging opens with that driver. SoundMove releases it when you confirm, or automatically 24 hours after the driver marks it done if you haven't raised an issue. The driver marks the job On my way, Picked up and Delivered as they go, and a delivery photo is optional, so ask for one up front if you want it.